Refund policy

1. General Information

At Camly, we want you to have a positive and worry-free experience. For this reason, we have a flexible return policy that includes the acceptance of used products, subject to the conditions described below.

2. Eligibility for Returns

We accept returns in the following cases:

Damaged or Defective Products
If your product has manufacturing defects or was damaged during shipping, you may request a return, replacement, or refund. You must contact us within 7 business days of receiving your order and provide clear photographs of the issue.

Incorrect Product
If you receive a product different from the one you ordered (model, variant, or package contents), please notify us within 7 business days of delivery so we can arrange the appropriate return or exchange.

Returns of Used Products
At Camly, we do accept returns of used products, provided that:

The product has been used normally and in accordance with the product instructions.

The product does not show severe damage, alterations, or misuse.

The product is returned complete, including all original accessories and components.

3. Product Conditions

For a return to be accepted:

The product may have been used.

It must not show intentional damage, modifications, or misuse.

It must be returned with all original accessories.

Normal wear and tear from use is acceptable.

Camly reserves the right to reject returns if the product has damage that prevents it from being safely inspected or handled.

4. Procedure for Requesting a Return or Refund

Initial Contact
Send an email to camlymx@gmail.comsvg within the applicable time period, including:

Order number

Reason for the return

Photographic Evidence (if applicable)
Attach clear photographs of the product, especially if the request involves damage, a defect, or a specific issue.

Evaluation
Our team will review your request and respond within a maximum of 3 business days with instructions on how to proceed.

5. Refunds

Once the returned product has been received and evaluated, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method within up to 10 business days, depending on your financial institution.

In some cases, the refund amount may be adjusted if the product shows excessive wear unrelated to normal use.

6. Shipping Costs

Camly Errors (defective or incorrect product): Camly will cover the return shipping costs.

Voluntary Returns (used or unused product): Return shipping costs will be the responsibility of the customer.

7. Contact

For any questions regarding returns or refunds, you can contact us at camlymx@gmail.com.

At Camly, your peace of mind and well-being are our priority.