How do I use the Camly Bowl?

Simply spread your dog's favorite treat over the surface of the bowl and place it on the floor or another stable surface. Your dog will naturally start licking it, keeping them entertained and relaxed.

How does it help calm my dog?

Repetitive licking can help many dogs relax by turning moments of anxiety, boredom, or stress into a calmer, more focused activity. It also keeps them entertained for longer.

Can I use different types of treats or food?

Yes! You can use spreadable treats, plain dog-safe yogurt, xylitol-free peanut butter, wet dog food, or soft mixtures made with ingredients that are safe for your dog.

How long should my dog use it?

It depends on how much food you add and your dog's licking pace. In general, it can keep your dog entertained for several minutes, turning that time into a calmer and more mentally stimulating activity.

Is it safe to use every day?

Yes! The Camly Bowl is designed for regular use. Just make sure to use dog-safe ingredients and wash it thoroughly after each use.

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available through Shopify Payments.

Can I pay with cash?

At the moment, we do not accept cash payments, as our payment provider does not offer this option. We encourage you to use a credit or debit card or PayPal to complete your purchase securely.

Do you offer interest-free installments?

Yes! We offer interest-free installments with eligible credit cards on purchases above a certain amount. Available payment options will be displayed directly at checkout.

Is it safe to shop at Camly?

Yes! We use advanced encryption technology to protect your information and work exclusively with secure, certified payment platforms.

Can I request an invoice?

Yes! After placing your order, simply contact us with your billing information, and we'll be happy to send you an invoice.

Can I return the product if I don't like it?

Yes! If the product does not meet your expectations, you can request a return within the specified return period, provided that it is in good condition and shows no signs of excessive use. To start the return process, contact us, and we'll guide you through the next steps.

What should I do if my order arrives damaged or incorrect?

If your product arrives damaged, defective, or is not what you ordered, contact us within 3 days of delivery and send us photos of the product and its packaging. Depending on the situation, we'll offer you a free replacement or a refund.

How long does it take to process a refund?

Once your return has been approved, your refund will be credited to your original payment method within approximately 5 to 10 business days, depending on your bank or payment provider.

What happens if I enter the wrong shipping information and my package doesn't arrive?

If the shipping address you provided is incorrect and the package is returned to our warehouse, we can ship it again. However, the customer will be responsible for the additional shipping costs.

How can I track my order?

Once your order has shipped, you'll receive an email with your tracking number and a link to track your package in real time.

How long does it take to process my order?

Orders are processed within 1 to 3 business days before being shipped.

My tracking number isn't working. What should I do?

In some cases, it may take up to 24 hours for your tracking information to appear in the carrier's system. If the issue persists, contact us.

What happens if my order is delayed?

Although delivery times depend on the shipping carrier, if your order experiences an unusual delay, contact us, and we'll do our best to help you track it down.

What should I do if my order is marked as delivered, but I haven't received it?

We recommend checking with your neighbors, front desk, or building management first. If you still can't locate your package, contact us, and we'll investigate the issue with the shipping carrier.

How much does shipping cost?

Shipping costs $4.49 USD, regardless of your location.

How long will it take for my order to arrive?

Estimated delivery time is 3 to 7 business days, depending on your location and the assigned shipping carrier.

Do you offer international shipping?

Yes! We offer worldwide shipping.

Which shipping carriers do you use?

We work with trusted shipping carriers.

How can I collaborate with Camly?

If you're a content creator, influencer, or brand interested in collaborating with us, send us your proposal, and we'll be happy to review it.

Do you offer discounts for businesses or bulk orders?

Yes! We offer special pricing for bulk orders, corporate gifts, and collaborations with brands and content creators.

Do you run special campaigns or collaborations?

Yes! At Camly, we work on special campaigns and collaborations focused on dog wellness, mental enrichment, and helping dogs stay engaged and happy.

Does Camly offer discount codes or coupons?

Yes! We offer promotional codes on various occasions. You can get them by subscribing to our newsletter, following us on social media, or during special shopping events such as Black Friday and Cyber Monday.