How do I use the anti-stress bowl?

Simply spread your dog's favorite snack on the surface of the bowl and place it on the floor or a stable surface. Your dog will naturally start licking it while being entertained and relaxed.

How does it help calm my dog?

Repetitive licking helps relax many dogs by turning a moment of anxiety, boredom, or stress into a calmer, more focused activity. Plus, it keeps them entertained for longer.

Can I use different types of snacks or food?

Yes. You can use spreadable treats, plain dog-friendly yogurt, xylitol-free peanut butter, wet food, or soft mixtures that are safe for your dog.

How long should my dog use it?

It depends on the amount of food you put in and your dog's licking pace. In general, it can entertain them for several minutes and turn that time into a calmer and more stimulating activity.

Is it safe to use every day?

Yes, it is designed for frequent use. Just make sure to use dog-friendly ingredients and wash it properly after each use.

What payment methods do you accept?

We accept payments with credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods available through Shopify Payments.

Can I pay with cash?

Currently, we do not accept cash payments, as our payment provider does not offer this option. We invite you to use a card or PayPal to complete your purchase securely.

Can I pay in interest-free installments?

Yes. We offer interest-free installments with participating cards on purchases over a certain amount. Available options will be shown directly at checkout.

Is it safe to buy from Calmy?

Yes. We use advanced encryption technology to protect your information and work only with secure and certified payment platforms.

Can I request an invoice?

Yes. After your purchase, contact us with your tax details and we will gladly send you your invoice.

Can I return the device if I don't like it?

Yes. If the product does not meet your expectations, you can request a return within the established period, as long as the device is in good condition and without signs of excessive use. To start the process, contact us and we will guide you through the steps.

What do I do if my order arrived damaged or with an error?

If your device arrives damaged, defective, or is not what you ordered, contact us within the first 3 days after delivery and send us photos of the product and packaging. We will offer you a replacement at no additional cost or a refund, as appropriate.

How long does it take to process a refund?

Once the return is approved, the refund will be reflected in your payment method within approximately 5 to 10 business days, depending on your bank or payment provider.

What happens if I entered my shipping information incorrectly and the package doesn't arrive?

If the provided address is incorrect and the package is returned to our warehouse, we can resend it; however, the cost of reshipping will be borne by the customer.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number and a link to track it in real-time.

How long does it take to process my order?

Processing time is 1 to 3 business days before the order is shipped.

My tracking number isn't working, what should I do?

In some cases, the tracking number may take up to 24 hours to update in the carrier's system. If the problem persists, please contact us.

What if my order is delayed?

Although delivery times depend on the courier company, if your order experiences an unusual delay, please contact us and we will do our best to help you follow up on it.

What do I do if my order shows as delivered, but I haven't received it?

We recommend checking with neighbors, reception, or the building management first. If it still doesn't appear, please contact us to investigate the case with the shipping carrier.

How much does shipping cost?

Shipping costs vary depending on your location. We offer free shipping on purchases over $549 MXN.

How long will it take for my order to arrive?

The estimated delivery time is 3 to 7 business days, depending on your location and the assigned courier.

Do you ship internationally?

Currently, we only ship within Mexico.

Which courier service do you use?

We work with recognized courier services such as DHL, FedEx, Estafeta, Paquetexpress, and UPS, selecting the best option for your area.

How can I collaborate with Calmy?

If you are a content creator, influencer, or brand interested in collaborating with us, please send us your proposal and we will gladly review it.

Do you offer discounts for businesses or wholesale purchases?

Yes. We have special prices for wholesale purchases, corporate gifts, or collaborations with brands and creators.

Do you do collaborations or special campaigns?

Yes. At Calmy, we work on special campaigns and collaborations aligned with female wellness and menstrual health.

Does Calmy offer discount codes or coupons?

Yes. We offer promotional codes on different occasions. You can get them by subscribing to our newsletter, following us on social media, or during special events like Hot Sale, Buen Fin, or Black Friday.